Customer Reviews

Bought my daughter's first car — a Peugeot 108 — from Ryan, and the whole experience was excellent from start to finish.
Communication was clear and prompt, and every question we had was answered quickly and thoroughly. When we collected the car last week, we noticed the owner's manual was missing. Ryan immediately assured us he would order a replacement and send it out.
I expected I might need to follow this up, but true to his word, Ryan emailed yesterday to let me know it had arrived and was already in the post — without any prompting from me.
That level of proactive service really stands out, especially from a busy garage. Ryan is a real credit to the company. Fantastic customer service throughout — I wouldn't hesitate to recommend them.

I purchased a juke from here just over a month ago. From start to finish I received good customer service.
The car was in good condition. They have a brilliant valeting team as the car looked brand new on arrival.
I was a bit nervous driving it back as I was used to smaller cars but needed a bigger car. They offered delivery which was a great peace of mind.
The car came with a new MOT and warranty.The staff are laid back but knowledgeable and professional.
The car has been great with no problems. When I had a query since the after sale, they were still willing to help and sort out things.
Was nice to deal with a trust worthy company who care about customer service.

If you are having any doubts about purchasing a new car from this garage, please DON'T! One of the best customer experiences of my life. I was an absolute nightmare customer for poor Ryan, but he went above and beyond for almost two weeks until my new car was delivered to me!

Absolute 10 out of 10 for customer service, as a woman alone buying a car I was already stressed and on my guard, but Ryan persevered almost daily with me until I was 100% happy and reassured. We had a few hiccups along the way, nothing was too much trouble and any concerns promptly addressed and resolved. Never once had an attitude problem, never once made me feel pressured, never not returned calls, and the car was even better than I expected.

I've contacted them a few times since taking my new car home, again never turned away or ignored and any help I needed was promptly given if not within the hour.

What more can you ask for when purchasing a car?!

100% recommend TransAuto & a special mention to Ryan for being an absolute gent throughout.

I will without doubt be back in a few years to upgrade from this garage, super impressed with the level of customer service and my new car… JUST WOW!

Thank you TransAuto best wishes to you all for 2026.

From start to finish the salesmanship was stress free and hassle free. Ryan was laid back, professional and provided all the necessary information needed. The car was ready to drive away, with completed full service/MOT within days of purchase, despite the Bank Holiday. The vehicles sold on this site are very clean as is the environment. Oliver was helpful and cheerful when collection of the car, explaining all the paperwork handed over. Its a garage I had no idea existed in Reading and I am pleased I found it. I am happy with my purchase and feel confident to return for the MOT in a year. Thanks for this experience.

Recently bought a second hand car after my mechanic recommended them. Service provided was excellent with Ryan communicating a slight delay to me with plenty of notice. The car was a fair price and presented in good cosmetic and good mechanical condition. Provided prompt service under warranty when there was an issue with the central locking. Bought the car over a year ago and it's passed its MOT and had no issues. Very happy with the service, the car and the price. Would recommend.

I recently went to view a Ford Galaxy at TransAuto, and I have to say their customer service was excellent from the very beginning. My husband couldn't come with me that day, and as this was our first automatic car, I was a little nervous. When I asked for a test drive, they kindly offered to drive first so I could get a feel for it before taking over myself. That small gesture made a big difference and really helped build my confidence.

The car itself was almost immaculate, with only a couple of tiny details that needed attention, which they immediately agreed to sort. After going home and speaking with my husband, we also learned that the wet belt would soon be due for replacement. Although Ford originally recommended a 10-year interval, this was later changed to 6 years, and this particular car was right at that point. When I mentioned this to TransAuto, they agreed without hesitation to have it replaced before purchase.

I know this is neither a quick nor simple job, and parts had to be ordered from Europe, so it took around two weeks but we were away on holiday, so the timing worked out fine. When the car was ready, we drove 40 minutes after work (through awful traffic!) to collect it just before closing, excited to finally bring it home.

Unfortunately, only about three miles from home, the car went into limp mode and then lost all power, lighting up the dashboard with fault warnings. As TransAuto had closed for the evening, we called the AA, were recovered home, and contacted the dealership first thing the next morning.

To their credit, they arranged to collect the car straight away. Although the fault codes had cleared by the time they arrived, they still took it back for a full inspection. They even brought in a specialist to diagnose the issue. After about two weeks, the problem was found and repaired or so it seemed. When they received the car back, it became clear something still wasn't right. They were honest with me, kept communication open, and reassured me they wouldn't return the car until they were 100% confident it was fixed.

I bought the car in mid-August, collected it on the 4th of September, returned it on the 5th, and finally had it back on the 20th of November. While this was a much longer process than expected, I genuinely cannot fault their customer service.

Sometimes it really is just bad luck cars can be unpredictable no matter how careful you are. What matters most is how a dealership responds when things go wrong, and TransAuto handled everything professionally, promptly, and with complete transparency. They always kept me updated, answered every question, and treated the situation seriously from start to finish.

I genuinely appreciate their commitment to getting everything right and wouldn't hesitate to recommend their customer service.

I have recently purchased a Vauxhall Adam from Trans Auto and I cannot be more delighted with my new car.

After finding the vehicle to owning it within 5 days! I cannot express how amazing the communication was between myself and Ryan, he was extremely helpful and a very prompt responder and this made the whole process so much easier as I live over 4 hours from the organisation.

The car came in perfect condition, freshly valeted and everything exactly as described.

I am over the moon with my first car and would definitely recommend car purchases from this garage, also huge credits to Ryan, what a bloke!! :))

Brought my Nissan juke today,Ryan was excellent so helpful and approachable, lady gave it a great clean, such great service thank you would definitely recommend,serviced,mot and two new tyres most impressed

Bought a 2013 Kia Picanto from TransAuto for my mum and the whole process was excellent. Car was exactly as described, with full history, MOT advisories already fixed, and only minor cosmetic issues. Great communication, smooth purchase, and their drop-off service made it easy to get the car from Reading to Chichester. Three months on, it's running perfectly — highly recommend!

We recently bought a Nissan Juke form these guys they were brilliant absolutely faultless. We dealt with Ryan he was awesome sorted everything for us with no hassle whatsoever . Cannot recommend these people enough. Thank you Transauto

Very happy with service, Oli very knowledgeable and helpful

I recently purchased my second car from Transauto. They helped to specify and source the perfect model. I'm really pleased with the car, and they also got me a good finance deal. From start to finish the service was seamless and nothing was too much trouble. I will be returning when the car needs a service and MOT. Thanks Phil and Ryan for all your help

We purchased my wife car from them. Very happy with how it went. After three months the car had a small issue and all was fixed quickly and under warranty. We are going to take also our other car for MOT and services here now. Highly recommended

Brought our new car back last week from TransAuto, it couldn't of been easier!! Ryan was a great help and walked us through everything in detail. Great service and very efficient. Never brought a car so easily and quickly. Thanks

I purchased my car recently from Transauto! I have complex finances and needed a lot of guidance with the finance on my new car. I received phenomenal care and attention to detail from Ryan. The process of buying a car in the past has been stressful & often have doubted the integrity of the garage - however Ryan at Transauto was very honest and helpful the whole way through the process and I couldn't be happier. I have recommended to many of my friends. Would highly recommend this garage to anyone! Thank you again Ryan for your honesty and support on my purchase of my new car!

Purchased a used Renault Captur about a month ago. (April 24) The car was presented in excellent condition and the overall transaction has been flawless, with great communication throughout.
We have been treated with the utmost courtesy and feel very secure with the purchase.
Highly recommended.

So happy with the car and experience! A massive thank you to Ryan who made the whole process so nice and easy for me. Would highly recommend transauto :)

Thank you to Ryan and Ollie for a great buying experience, very willing and helpful. There was a small problem with the car I bought, it was repaired without quibble. I would recommend Transauto as a used car dealer.

Really honest car dealer. Easy to deal with and great customer service.

Great service. Phil and Ryan were both really helpful and helped me purchase an Audi A1. When we called Phil to see the car he made sure it was valeted and ready for a test drive on the same day. Very happy and would recommend going forward.

I would have to say my experience viewing a car at Transauto last weekend got off to a very bumpy start. I left feeling very disappointed, but would have to commend both the salesman and his manager, who did everything they possibly could to rectify the situation resulting in a satisfied customer. Thank you Transauto for caring

G. RAY: Last week bought Audi A1, very low milage, and am totally satisfied with vehicle, personnel, and a fair price. Firstly, I could not get there in person. So, from Phil's initial advisement through to Ryan's customer service and support and the delivery. Amazingly, the whole transaction was completed over phone, email, text, and obviously road, end-to-end to my front-door within days. Scores 10/10 from my experience, straight talking, diligent, and do what they say. I will definitely recommend them.

Excellent advice attention to detail and service. Called Phil on another vehicle that was sold. Advised to consider the vehicle I purchased. In similar situation as J. Rehau. So Ryan helped me conduct the whole transaction from order to home delivery end to end over the net email and telephone. Amazing. Personally I found the business competent and the people straight talking. The vehicle and service exceeded my expectations. Will definitely recommend them.

We Brought an Audi A1 white colour Just wanted to say thank you to the sales team really helpful and hassle free experience

Five Stars

Excellent customer service from Alastair... It's Refreshing to find cars honestly described with accurate ownership and service history details! Superb service. Thank you

We purchased a vehicle from this dealership online. As it wasn't ready on the day promised, they provided us with a complimentary vehicle and then delivered our vehicle to us at a later date. This was a 250 mile trip for them. After a few days, we made the difficult decision to return the vehicle as it did not suit us (it was a manual and we really needed an automatic). They accepted the vehicle back without any issues and refunded us. Every aspect of their customer service was superb and we would not hesitate to recommend Transauto to anyone. Thanks to all the team for an absolutely great transaction from start to finish.

These guys are very helpful and efficient.

had a few issues in beginning, but Phil was very helpful and put everything good, the wheels look great

Five Stars